Why Me?
My foundation is built on 13 years of enterprise CX — not theory.
13 years
Retail Sales and Retention experience
Retention and Competitive Strategy Senior Manager role
Director
Residential Upsell Strategy
My distinct advantage
My holistic, human-centered approach addresses churn from the customer's perspective, translating data and insights to help you see your customer experience the way your customers actually live it. I build competitive advantage through clear, prioritized actions that deepen customer loyalty, build trust, and keeps the customers you worked hard for.
Better, together.
Relationship management platforms and AI can (and must) support your strategy, but they can’t replace real human insight or create an authentic customer connection — that's where I come in. Together, we'll uncover what your customers truly need, and then turn that understanding into clear, high‑impact actions that retain.
How it Works
The Solution
Most businesses don't lose customers all at once. It happens quietly — one unanswered email, one friction point, one missed moment. By the time you notice, it's already been costing you. The fix isn't complicated, but it has to be intentional.
That's what the ROI Framework™ is built for — a system that makes your customer experience Human, Actionable, and Profitable. Not just a strategy. A way of doing business that keeps customers coming back.
Human
Give your data an identity, and build a narrative rooted in real-life customer experience impact.
Actionable
That narrative then fuels transformation to create retention strategies that are simple, defined, and authentic.
Profitable
Customer loyalty and brand image improve, driving ROI, lifetime value, and revenue to new heights
How I Can Help
The first step is knowing exactly where your customers are slipping away.
Most retail and service businesses don't have a retention problem — they have a visibility problem. They can't see where the experience is breaking down, so they can't fix it. The Customer Experience Audit changes that.
Signature offer
Customer Experience Audit
Starting at $2,500 — three levels of depth to fit where you are right now
In a focused engagement, we map your entire customer journey, identify the gaps driving churn, and build a clear strategy to close them — so you stop losing customers you worked hard to win.
✓Customer journey mapping across every key touchpoint
✓Gap analysis identifying your top retention risks
✓Prioritized recommendations you can act on immediately
✓Available at three levels — Snapshot, Deep Dive, and Transformation
Already know what you need? I also offer retention strategy sprints, ongoing advisory support, and the Retention Studio for self-guided tools at an accessible price point.
About
I'm Enola. After 13 years leading sales teams and strategies for retail sales, retention, and competitive defense for one of the most competitive consumer industries in existence, I started CFBS to bring that same thinking to businesses that need it most. Discover more.
Schedule Your Complimentary Consult Today.
Ready to take the next step to drive your business forward? Schedule a call to discover the different ways I can help. Or, not quite ready for full consulting? Check out The Retention Studio for tools you can use at your own pace.
The Brand
Data with a voice. Strategy with a soul.
Consumer First Business Solutions is a strategic consulting practice built for retail and service business owners who are done losing customers they worked hard to win. It's a customer-first strategy with a soul — simple, human, and built around how your customers actually experience you. Not just a consultant. A partner who sees your business the way your customers do, and knows exactly how to make them stay. CFBS doesn't just understand your goals — it reflects them. It sees you. It is you.
