Retain & Grow
Enterprise‑level leadership for service‑based and retail brands, focused on retention and revenue growth. Delivered flexibly and affordably.
Due to the custom 1-on1 nature of professional consulting, all bookings are final and non-refundable. However, your satisfaction is incredibly important to me. If you feel our session did not meet your expectations, please let me know within 48 hours, and I will do everything I can to make it right.
Services
Adjust current cx (Customer Experience) systems
I'll evaluate your existing customer experience systems to identify gaps, remove friction, and strengthen retention. You'll get clearer processes, better communication, and CX operations that actually support revenue growth without rebuilding everything from scratch.
Bridge the leadership gap & Scale up expertise
When your business is growing faster than your structure, or you need critical intermediate support, I step in as your fractional leader to provide direction, alignment, and stability. You get the strategic oversight of a seasoned Director without the cost or commitment of a full‑time hire.
Execute specific deliverables
When you need more targeted support, I step in to complete high‑impact deliverables, from messaging frameworks and specialized playbooks to customer journey maps and retention strategies. You get expert execution on the exact projects that move your business forward.
Guidance, Clarity, and Mentorship
Sometimes you don’t need a full project. You need a strategic partner to think with. I offer focused guidance sessions where you can ask questions, talk through challenges, validate ideas, or get mentorship rooted in retention, CX, and revenue strategy. It’s direct access to enterprise‑level clarity, tailored to whatever you’re navigating right now.
Due to the custom 1-on1 nature of professional consulting, all bookings are final and non-refundable. However, your satisfaction is incredibly important to me. If you feel our session did not meet your expectations, please let me know within 48 hours, and I will do everything I can to make it right.
About me:Enola Bartholomew — Founder and principal consultant
I’m Enola Bartholomew, a CX, sales, and retention strategist with 13+ years of director-level experience at one of the largest telecom and retail service providers in the country. I’ve led frontline sales and marketing teams, built churn‑reducing upsell and retention strategies, helped launch a mobile product category across 450+ stores, protected market share, and created customer engagement programs that generated millions in revenue.I founded Consumer First Business Solutions to bring enterprise‑level strategy to service‑based and retail businesses, without the enterprise price tag. Most clients don’t need a full‑time CMO. They need a seasoned operator who’s solved their exact problem before and can solve it again. Whether you are an established business or a startup brand, I can help.
What others say about my work firsthand
"She has exceptional strategic and operational execution insights and is particularly strong in developing the easiest and most effective way to bring something new to customers and reps." — Assistant Vice President, Marketing · Cox Communications"Enola brought innovative solutions and a customer-centric approach to our projects. Her contributions significantly enhanced our team's performance." — Founder & CEO · Tech Hub Africa LLC"Enola improved how our employees interact with customers and how our leaders coach and develop their teams." — Annual Performance Review · Cox Communications
Ready to chat? Schedule a strategy session. Together, we'll talk through your needs and uncover your path forward.