I’ve spent over 13 years leading sales, marketing, and strategic growth at a multibillion-dollar company—designing systems that drive retention, upsell, and customer loyalty at scale. But my passion for customer experience didn’t start in the boardroom. It started as a consumer.

 

I’ve felt the sting of being treated like a transaction. The frustration of spending hard-earned money with a company that rolls out the red carpet when you buy, then disappears when you need support. I’ve seen loyalty taken for granted, and watched brands chase attention while neglecting relationships that built them. That disconnect drives me.

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What I Believe

 

I founded Consumer First Business Solutions to change the way businesses think about customer experience—not as a trend, but as a core business strategy. I help growth-minded founders build intuitive, loyalty-driven systems that respect the customer’s time, money, and trust. Because when people feel valued, they stay. And when they stay, they become your greatest growth engine.

 

My work blends strategic clarity with creative direction. I design experiences that make people want to stay—and build brands that deserve it.

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Ready to build a brand that customers choose again and again? 

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