Enola Bartholomew | Founder and Principal CX Consultant—Helping brands turn retention into revenue.

I'm Enola Dean — CX strategist, retention specialist, and founder of Consumer First Business Solutions.

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I spent 13 years at Cox Communications, one of the largest consumer brands in the country. The first seven, I ran the highest-volume, top-performing retail store in Cox's largest market — managing sales, teams, and the full customer experience on the ground. The next six, I moved into strategy: leading retail sales across Cox-owned and third-party stores, building existing customer retention programs, developing competitive strategy, and ultimately stepping into a director role overseeing upsell strategy across the business.

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I've sat in the room where churn data gets reviewed, where competitive threats get mapped, and where retention decisions get made. I know what works — and I know how rarely that thinking makes it downstream to the businesses that need it most.

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I started CFBS to change that. Small and mid-size business owners deserve the same level of strategic thinking that enterprise teams have access to — without the enterprise price tag or the 6-month consulting engagement. My work is hands-on, human, and built around what actually moves the needle for your customers.

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