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Not sure where your customers are slipping away? The CX Audit maps every touchpoint in your customer experience, uncovers the gaps costing you repeat business, and gives you a clear, prioritized plan to fix them. Three levels of depth — choose what fits your business right now. Lite: CX Snapshot — Best for retail and service business owners who want a clear picture of where customers are slipping away — quickly and affordably. Includes: ✓Customer journey mapping across your key touch points ✓Gap analysis identifying your top retention risks ✓Prioritized strategic recommendations you can act on immediately ✓Written summary report with clear next steps Moderate: CX Deep Dive (Most Popular) — Best for business owners ready to go beyond the diagnosis — and get a full picture of every stage of the customer experience, from first impression to loyalty. Includes: ✓Everything in CX Snapshot ✓In-depth review of your onboarding, communication, and service flows ✓Competitive positioning review ✓Loyalty and engagement strategy recommendations ✓90-minute strategy debrief session Full: CX Transformation Audit — Best for business owners who want the complete picture — plus a plan their entire team can execute on from day one. Includes: ✓Everything in CX Deep Dive ✓Full review of team-facing processes and service delivery ✓Custom communication and training plan for your team ✓Implementation roadmap with 30/60/90 day milestones ✓Two follow-up check-in sessions post-delivery *Duration time is used to discuss business needs, deliverables, and next steps.*

Not ready for a full consulting engagement — but know something in your customer experience needs attention? The Retention Strategy Intensive is a focused 90-minute working session designed to give retail and service business owners exactly what they need most: clarity. We'll dig into your specific situation — where customers are slipping away, what's getting in the way of keeping them, and what to fix first. You'll leave with a clear, prioritized action plan you can start implementing the same day. No fluff. No generic advice. Just 90 minutes of focused strategy built around your business. What's included: ✓Pre-session questionnaire so we hit the ground running ✓90-minute live strategy session via Zoom ✓Review of your current customer experience and retention gaps ✓Prioritized action plan delivered within 24 hours ✓7-day email follow-up support for questions Ready to start building? Book now.

Not sure where to start or have questions on how I can help? Let’s connect and explore whether my approach fits your goals. You’ll get focused 1:1 time to clarify your challenges, understand my approach, and discuss which services are the best match. I prioritize comfort, clarity, and trust—so you’ll leave with confidence in your next move. Ready to take the first step? Book your time today.

You know something is costing you customers. You just don't know exactly what — or where to start fixing it. The Retention Revenue Sprint™ is a focused, structured engagement designed to change that. We go deep into your data, your customer journey, and your sales and marketing approach — then build a retention strategy you can actually implement, with me alongside you every step of the way. No open-ended engagements. No vague deliverables. A defined scope, a clear timeline, and a plan you leave with. Choose the level of depth and support that fits where you are right now. Focused: Sprint Essentials 30-day engagement — Best for retail and service business owners who know something is off with their customer retention but need a fast, focused diagnosis and a clear plan to act on. Includes: ✓Review of customer feedback, reviews, and performance data ✓Target audience analysis — who your best customers are and why they stay ✓Sales and messaging review — are you saying the right things to the right people? ✓Prioritized action plan with clear next steps ✓2 live strategy sessions + async support throughout Sprint Growth (Most popular) 60-day engagement — Best for business owners ready to go beyond the plan — and start implementing retention strategies with a strategic partner guiding the way. Includes: ✓Everything in Sprint Essentials ✓In-depth competitive positioning review ✓Customer journey mapping across all key touchpoints ✓Implementation support — we build the strategy together and start executing ✓4 live strategy sessions + a sync support throughout ✓30-day check-in session after delivery Full: Sprint Transformation 90-day engagement — Best for business owners who want the full picture, a complete retention strategy, and hands-on implementation support from start to finish. Includes: ✓Everything in Sprint Growth ✓Full sales and marketing audit ✓Team-facing strategy — messaging and process alignment across your staff ✓Custom retention playbook your team can execute independently ✓6 live strategy sessions + priority async support ✓Two follow-up check-ins at 30 and 60 days post-delivery *Duration time is used to discuss business needs, deliverables, and next steps.*