Customer Experience Audit (Most Popular)

Service Description

Not sure where your customers are slipping away? The CX Audit maps every touchpoint in your customer experience, uncovers the gaps costing you repeat business, and gives you a clear, prioritized plan to fix them. Three levels of depth — choose what fits your business right now. Lite: CX Snapshot — Best for retail and service business owners who want a clear picture of where customers are slipping away — quickly and affordably. Includes: ✓Customer journey mapping across your key touch points ✓Gap analysis identifying your top retention risks ✓Prioritized strategic recommendations you can act on immediately ✓Written summary report with clear next steps Moderate: CX Deep Dive (Most Popular) — Best for business owners ready to go beyond the diagnosis — and get a full picture of every stage of the customer experience, from first impression to loyalty. Includes: ✓Everything in CX Snapshot ✓In-depth review of your onboarding, communication, and service flows ✓Competitive positioning review ✓Loyalty and engagement strategy recommendations ✓90-minute strategy debrief session Full: CX Transformation Audit — Best for business owners who want the complete picture — plus a plan their entire team can execute on from day one. Includes: ✓Everything in CX Deep Dive ✓Full review of team-facing processes and service delivery ✓Custom communication and training plan for your team ✓Implementation roadmap with 30/60/90 day milestones ✓Two follow-up check-in sessions post-delivery *Duration time is used to discuss business needs, deliverables, and next steps.*