Customer Experience Audit
Turn every touchpoint into a trust-building moment.
Service Description
*Contact me before booking to ensure this is the right package for you* Perfect for founders looking to uncover gaps and opportunities in their customer journey. This audit maps every touchpoint to improve retention, foster customer loyalty, and create a seamless, branded experience with scalable CX systems. Choose from three options of depth that best fit your needs: Full package—Best for founders seeking a comprehensive review - CX journey mapping and gap analysis - Review of onboarding, communication, and service flows - Strategic recommendations for loyalty and engagement - Communication and training plan for your teams. Moderate package (Omits the communication and training plan provided in Full) - CX journey mapping and gap analysis - Review of onboarding, communication, and service flows - Strategic recommendations for loyalty and engagement Lite package (Offers a focused audit without additional reviews or plans) - CX journey mapping and gap analysis - Strategic recommendations for loyalty and engagement. Note: This initial consultation is intended to gather data and discuss deliverables. Project scope and delivery timelines vary based on business needs. Standard turnaround is 3–5 business days. Ready to get started? Email me or book a discovery call today.
Cancellation Policy
Due to the nature of consulting services, all bookings are considered final sale. We do not offer refunds once a session has been completed or a strategic plan has been delivered. If you're unsatisfied with your experience, please reach out—we're committed to resolving concerns and ensuring you receive value from our work together. Reschedules & No-Shows: We understand that life happens! You may reschedule your session up to 24 hours in advance at no charge. Reschedules made less than 24 hours before the session may incur a 25% rebooking fee. No-shows without notice are considered forfeited and non-refundable. We’re happy to work with you to find a new time—just reach out as soon as possible!
Contact Details
6196028735
enoladean@consumerfirstsolutions.com
United States