Customer Experience Audit
Turn every touchpoint into a trust-building moment. Session includes consult + data capture only.
Service Description
Build loyalty through branded, scalable CX systems. Uncover gaps and opportunities in your customer journey. This audit maps every touchpoint to improve retention, build trust, and create a seamless brand experience. Includes: (Full) -CX journey mapping and gap analysis -Review of onboarding, communication, and service flows -Strategic recommendations for loyalty and engagement -Communication and training plan for your teams (Moderate) -CX journey mapping and gap analysis -Review of onboarding, communication, and service flows -Strategic recommendations for loyalty and engagement (Lite) -CX journey mapping and gap analysis -Strategic recommendations for loyalty and engagement Note: Listed session time covers initial consult and data capture only. Project scope and delivery timelines vary based on business needs. Standard turnaround is 3–5 business days.
Cancellation Policy
Due to the nature of consulting services, all bookings are considered final sale. We do not offer refunds once a session has been completed or a strategic plan has been delivered. If you're unsatisfied with your experience, please reach out—we're committed to resolving concerns and ensuring you receive value from our work together. Reschedules & No-Shows: We understand that life happens! You may reschedule your session up to 24 hours in advance at no charge. Reschedules made less than 24 hours before the session may incur a 25% rebooking fee. No-shows without notice are considered forfeited and non-refundable. We’re happy to work with you to find a new time—just reach out as soon as possible!
Contact Details
6196028735
enoladean@consumerfirstsolutions.com
United States